Returns & Exchanges
We want you to feel comfortable and confident in your Knix essentials, which is why we offer a 30-day window for returns and exchanges on most items. Please note that for hygienic reasons, certain intimate apparel must be in its original, unopened packaging to be eligible for a refund.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Choose Your Method
Select whether you would like a direct exchange for a different size or color, a refund to your original payment method, or an instant store credit.
Print and Pack
Download and print your prepaid shipping label, then securely pack your items in their original packaging or a similar durable mailer.
Ship and Track
Drop your package off at any authorized carrier location and keep your tracking number handy while we process your return at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing